Shipping policy

Shipping Policy

Thank you for choosing AppleTree Cards. We are dedicated to getting your trading cards, sports cards, hobby boxes, collectibles, and related products to you safely and efficiently. Below are the terms and conditions that make up our shipping policy.

1. Delivery Territory & Restrictions

We currently sell and ship products within the United Kingdom.

At this time, we do not offer international shipping outside the UK.

Some remote or restricted UK locations may be subject to additional delivery restrictions depending on the courier service available.

2. Shipping Costs

To keep our shipping costs clear and predictable, we currently offer a simple flat-rate shipping fee:

Shipping Fee: £7.00 GBP per order

The shipping fee covers tracked courier delivery within our UK shipping territory.

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

3. Order Processing & Handling Time

Handling Time: 1–2 business days (Monday–Friday)

Orders placed during weekends or UK public holidays will begin processing on the next available working day.

Our handling process includes:

  • Order verification

  • Product selection

  • Condition and quality checks

  • Secure packaging

  • Preparation for courier collection

  • Dispatch confirmation

Because many of our products are collectible items, we take particular care when packaging cards, hobby boxes, and other products to help minimise the risk of damage during transit.

4. Transit & Delivery Time

Estimated Transit Time: 2–4 business days (Monday–Friday)

Orders are shipped using tracked courier services and postal partners selected according to the destination and order requirements.

Estimated Total Delivery Time: 3–6 business days

This estimate includes our 1–2 business day handling period plus the estimated courier transit time.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, public holidays, or other delivery disruptions.

5. Order Tracking Information

Once your order has been dispatched, we will send a shipping confirmation to the email address provided during checkout.

Where tracking is available, the notification will include your tracking information so you can monitor the progress of your delivery.

Please allow up to 24 hours for tracking information to become active or update after the parcel has been handed to the courier.

6. Delivery Address

Please carefully review your delivery address before completing your order.

Once an order has been dispatched, we may be unable to change or redirect the delivery address.

If you realise that your address is incorrect before dispatch, please contact our customer support team as soon as possible at:

support@appletreepro.shop

We will do our best to assist, although changes cannot always be guaranteed once an order has entered the fulfilment process.

7. Damaged or Missing Deliveries

Please inspect your package when it arrives.

If your order arrives visibly damaged, opened, or with signs of significant courier damage, please contact us as soon as possible at support@appletreepro.shop.

Where appropriate, please provide photographs of:

  • The outer packaging

  • Any visible damage

  • The product received

  • Your order number

If a parcel appears to have been lost or has not arrived within the expected delivery period, please contact our support team so we can investigate the shipment with the relevant courier.

8. Collectible Product Packaging

We understand that condition is particularly important to collectors.

Trading cards, sports cards, hobby boxes, booster boxes, packs, tins, and other collectible products will be packaged with reasonable care appropriate to the product type.

However, minor variations in factory packaging, manufacturer seals, shrink wrap, corners, or external packaging can sometimes occur during manufacturing or transportation and do not necessarily indicate that the product itself is defective.

Company Contact Profile

For questions regarding shipping, tracking, delivery times, or your order, please contact our customer support team:

  • Business Name: AppleTree Cards

  • Support Email: support@appletreepro.shop

  • Support Phone: +44 7490 789876

  • Company Registration Number: 15379579

  • Business Address: 49a Pretoria Road, Romford, England, RM7 7AU

  • Country: United Kingdom