Refund policy

Return & Refund Policy

At AppleTree Cards, we stand behind the quality and authenticity of our trading cards, hobby boxes, collectibles, and related products. If you are not completely satisfied with your purchase, we offer a straightforward and transparent return process in accordance with applicable UK consumer rights.

1. 30-Day Return Window

We offer a 30-day return policy for eligible products. You have 30 days from the calendar date you receive your physical item to request a return.

Please contact our support team before sending any item back so we can provide the appropriate return instructions.

2. Return Eligibility Criteria

To be eligible for a return, the product must meet the following conditions:

  • The item must be unused and in the same condition in which you received it.

  • Trading cards, collectibles, accessories, and other products must be returned in their original condition.

  • Products must be securely packaged to prevent damage during return shipping.

  • Sealed products, including hobby boxes, booster boxes, trading card boxes, packs, tins, and other factory-sealed products, must remain unopened and sealed where applicable.

  • You must provide your original order number or other valid proof of purchase.

Important: Due to the collectible nature of our products, we may be unable to accept returns for items that have been opened, altered, damaged, or otherwise changed after delivery, except where the item is faulty or your statutory consumer rights apply.

3. Return Address & Process

To request a return, please contact our support team before shipping your item.

AppleTree Cards
Attn: Returns Department
49a Pretoria Road
Romford, England
RM7 7AU
United Kingdom

How to notify us:
Before sending your item back, please email support@appletreepro.shop with your order number and a brief description of the reason for your return. Our team will provide the next steps for your return.

Please do not send a return without contacting us first, as this may delay the processing of your refund.

4. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable UK consumer rights, customers are responsible for the cost of returning an item.

We strongly recommend using a tracked shipping service and retaining your proof of postage.

AppleTree Cards cannot be responsible for items that are lost or damaged while being returned without appropriate tracking or protection.

Where a return is approved, any original shipping charges will be handled in accordance with applicable UK consumer law and the circumstances of the return.

5. Refund Processing Time

Once your returned item has been delivered and inspected by our team, we will notify you by email regarding the status of your refund.

Approved Refunds:
Approved refunds will be issued to the original payment method used for the purchase.

Processing Time:
After we process the refund, your payment provider or bank may require additional time for the funds to appear in your account. Processing times can vary depending on the payment method and financial institution.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@appletreepro.shop or +44 7490 789876 as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging where relevant

Our team will review the issue and, where appropriate, arrange a replacement, refund, or return at our expense.

7. Collectible & Sealed Products

Because trading cards and collectible products can be particularly sensitive to condition and market value, customers should take extra care when opening or handling their orders.

For sealed products such as hobby boxes, booster boxes, packs, tins, and other factory-sealed products, opening the product may affect its eligibility for a change-of-mind return.

This does not affect your statutory rights where a product is faulty, damaged, misdescribed, or otherwise does not meet the requirements of UK consumer law.

Company Contact Profile

For questions regarding returns, refunds, products, or order cancellations, please contact our customer support team:

  • Business Name: AppleTree Cards

  • Support Email: support@appletreepro.shop

  • Support Phone: +44 7490 789876

  • Company Registration Number: 15379579

  • Business Address: 49a Pretoria Road, Romford, England, RM7 7AU

  • Country: United Kingdom